Refund Policy
KC Home Solutions
Last Updated: June 2026
At KC Home Solutions, we are committed to providing high-quality property maintenance, building, and home improvement services. We strive to ensure every customer is satisfied with the work we carry out.
Deposits
Deposits paid to secure bookings, purchase materials, or schedule works are generally non-refundable once work has commenced or materials have been ordered on the customer's behalf.
If a project is cancelled before work begins and before any materials have been purchased, a refund may be considered at our discretion.
Completed Works
Due to the nature of our services, refunds are not normally provided for completed work that has been carried out in accordance with the agreed quotation and specification.
If you are dissatisfied with any aspect of the work completed, please contact us as soon as possible. We will make every reasonable effort to inspect the issue and, where appropriate, rectify any defects or concerns.
Cancellation of Services
If a customer cancels scheduled works after materials have been ordered or costs have been incurred, KC Home Solutions reserves the right to deduct these costs from any refund due.
Any work completed prior to cancellation will remain chargeable.
Faults & Defects
If a fault arises directly from our workmanship, please notify us promptly. We will assess the issue and, where appropriate, arrange remedial work to resolve the problem.
Our priority is always to achieve a satisfactory outcome for our customers.
Materials & Third-Party Products
Refunds cannot be guaranteed for materials, fixtures, fittings, or products that have been specially ordered, manufactured, or customised for a project.
Any manufacturer warranties will remain subject to the terms of the manufacturer.
Contact Us
If you have any questions regarding this Refund Policy, please contact us:
KC Home Solutions
Email: info@kchomesolutions.co.uk
Phone: 07500 070 667
We are committed to resolving any concerns fairly, professionally, and in a timely manner.