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Terms & Conditions

KC Home Solutions
Last Updated: June 2026

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These Terms & Conditions govern the use of our website and the services provided by KC Home Solutions. By using our website or engaging our services, you agree to these terms.

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1. About Us

KC Home Solutions provides property maintenance, home improvement, mould treatment, refurbishment, building, and related services throughout Surrey, Sussex, and London.

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2. Quotations

All quotations provided by KC Home Solutions are:

  • Free and without obligation unless otherwise stated.

  • Valid for 30 days from the date issued.

  • Based on the information available at the time of quotation.

  • Subject to revision if additional work or unforeseen issues arise.

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Any variation to the agreed scope of works may result in additional charges.

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3. Acceptance of Work

Acceptance of a quotation may be confirmed verbally, by email, or in writing.

Once accepted, the quotation forms a binding agreement between KC Home Solutions and the customer.

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4. Payment Terms

Payment terms will be outlined within your quotation or invoice.

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Unless otherwise agreed:

  • Deposits may be required before work commences.

  • Interim payments may be required for larger projects.

  • Final payment is due upon completion of the agreed works.

  • Late payments may result in additional charges or suspension of work.

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KC Home Solutions reserves the right to charge interest on overdue invoices in accordance with applicable legislation.

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5. Customer Responsibilities

Customers agree to:

  • Provide accurate information regarding the project.

  • Allow reasonable access to the property during agreed working hours.

  • Remove valuables and personal belongings from work areas where practical.

  • Ensure utilities such as water and electricity are available when required.

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Delays caused by restricted access or customer actions may affect project timelines.

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6. Workmanship

KC Home Solutions takes pride in delivering high-quality workmanship and professional service.

All work will be carried out with reasonable care, skill, and attention in accordance with industry standards.

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7. Delays

While every effort is made to complete work within agreed timescales, delays may occur due to circumstances beyond our control, including:

  • Adverse weather conditions

  • Supply chain issues

  • Unforeseen structural issues

  • Customer-requested changes

  • Events outside our reasonable control

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KC Home Solutions will not be liable for delays caused by such circumstances.

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8. Materials

Unless otherwise agreed:

  • Materials supplied by KC Home Solutions remain our property until full payment has been received.

  • Material availability may occasionally affect project schedules.

  • Equivalent products may be substituted where necessary and appropriate.

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9. Guarantees

Any guarantees offered will be specified in writing.

Guarantees do not cover:

  • Normal wear and tear

  • Damage caused by misuse or neglect

  • Alterations made by third parties

  • Issues arising from pre-existing defects

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10. Cancellations

Customers may cancel scheduled works by providing reasonable notice.

KC Home Solutions reserves the right to recover costs already incurred, including:

  • Purchased materials

  • Labour already undertaken

  • Administrative costs directly related to the project

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11. Liability

KC Home Solutions maintains appropriate insurance coverage for its services.

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Our liability shall be limited to the value of the services provided and we shall not be liable for:

  • Indirect or consequential losses

  • Loss of profits

  • Loss of business opportunities

  • Circumstances beyond our reasonable control

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Nothing within these Terms & Conditions excludes liability where such exclusion is prohibited by law.

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12. Website Use

The content on this website is provided for general information purposes only.

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While we make every effort to ensure accuracy, KC Home Solutions does not guarantee that all information is complete, current, or error-free.

Users must not:

  • Use the website unlawfully

  • Attempt to gain unauthorised access to systems

  • Copy or reproduce website content without permission

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13. Intellectual Property

All website content, including text, graphics, logos, images, and branding, remains the property of KC Home Solutions unless otherwise stated.

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Content may not be copied, reproduced, or distributed without prior written consent.

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14. Privacy

Any personal information collected through our website or services will be handled in accordance with our Privacy Policy.

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15. Complaints

If you are dissatisfied with any aspect of our service, please contact us directly so we can work towards a prompt resolution.

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KC Home Solutions

Email: info@kchomesolutions.co.uk

Phone: 07500 070 667

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16. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising from these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

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KC Home Solutions is committed to providing reliable workmanship, transparent communication, and professional service on every project we undertake.

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